Returns, Refunds and Cancellation Policy
**Our staff are committed to assisting you and will do everything reasonably possible to support your request. However, they are required to follow our company policies and procedures at all times. We kindly ask that all customers treat our team with courtesy and respect, just as you would expect to be treated yourself. Maintaining a respectful environment helps us provide the best service possible for everyone.**
We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail – see our Contact Us page.
Please note that any goods that have been personalised, such as with a name or initials, are non-returnable.
Unwanted Goods
Please return goods unused and in original packaging in perfect condition for resale within 30 days of receipt. We recommend obtaining proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods.
Please note that you are responsible for shipping costs when returning unwanted goods. If returned items are not in perfect condition, we reserve the right to offer a partial refund or reject the return.
Faulty Goods
If any goods are found to be faulty, we will refund the full cost or provide a replacement free of charge, provided this is reported within 28 days from the date of purchase and is not the result of normal wear and tear.
Exchanging Goods
If you would like to exchange an item, please contact us first to check stock availability and we will do our best to get your exchanged items to you. Please note that you are responsible for the cost of returning the unwanted item and for the shipping cost of the replacement.
Changing or cancelling an order
You have the right to cancel your order within 7 working days from the date you received your order. Orders cannot be cancelled once dispatched. If you wish to return non-personalised items after delivery, please follow the standard returns procedure. Items cannot be cancelled if they are personalised.
If you would like to amend your order and the order has not been dispatched, we will happily take payment of the extra items and send all items out together. If your order has already been dispatched, we cannot add anymore items and you will be required to place an additional order.
Will any return costs be refunded?
If you return something because of an error on our part or because it’s damaged or defective, we will refund any charges incurred in returning the item to us by refunding your return postage costs – up to 2nd class postage only.
We’ll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
My Payment Card has changed/expired. How will I receive my refund?
We process all refunds to the original card used when you placed your order. If your card has expired, we can refund to another card manually or refund with cash in the shop.
When will I receive my refund?
We process refunds as soon as we receive your returned goods. Please allow up to 7 working days for the refund to appear on your card.